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Cover image of The Public Understanding of Law Survey (PULS) Volume 2

Volume 2: Understanding and Capability

The Public Understanding of Law Survey (PULS) Volume 2 explores Victorians’ levels of legal capability: the knowledge, skills, attributes and resources that are required to effectively understand and use the law to achieve fair outcomes.
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What is the Public Understanding of Law Survey (PULS)?

This short explainer video covers the intent, purpose and value of the project.
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Everyday Law Stories - Debbie

When her husband passed away, Debbie was left with a large debt to pay back. Managing debt is a common everyday legal problem. Debbie shares how with local legal assistance, she was able to reduce the amount owed and resolve the issue.
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Everyday Law Stories - Monique

While supporting her daughter through a liver transplant, Monique was unable to vote and received a fine. Managing fines is a common everyday legal problem. Unable to pay the fine, Monique shares how she resolved this issue with local legal assistance.
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Everyday Law Stories - Ray

Ray experienced bill shock after some home maintenance and is struggling with the issue due to financial hardship. Managing unexpected bills is a common everyday legal problem. Ray shares how he may have to get a loan to pay for the increased expense.
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Everyday Law Stories - Ruby

Young apprentice Ruby wasn’t receiving pay slips from her employer. Understanding your rights is a common everyday legal problem. Ruby shares how timely advice from multiple sources, helped to navigate the legal issues.
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Everyday Law Stories - Rem

Rem faced financial and legal language challenges when her daughter was part of a school altercation. Finding the right help is key to resolving many everyday legal problems. Rem shares the importance of understanding the legal issue and finding assistance that is committed to your cause.
Report
Cover image of The Public Understanding of Law Survey (PULS) Volume 1

Volume 1: Everyday Problems and Legal Need

This first volume updates the broad picture of access to justice and legal need, explores how justiciable problems are experienced, what people do about them, and how they progress and conclude (if they conclude).
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What PULS will do

The PULS provides new ways to capture and understand people’s experience of and response to justiciable issues.
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Why we're measuring legal capability

In the third of our video series about the PULS, we explain how it goes a step beyond the legal needs survey by looking at legal capability.
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Legal need surveys - what they are and why they're important

In the second of our video series about the PULS, we break down Legal needs surveys to give a little background on the purpose and value of the project.
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Rethinking the experience of law from the bottom up

In this, the first of a new video series, we’ll be breaking down parts of the PULS to give a little background on the purpose and value of the project.
Report

PULS Annotated Questionnaire

This document sets out the full text and routing of the PULS questionnaire, along with commentary on the theoretical background to questions, rationale for their inclusion, details of technical development, references to relevant past studies, as well as PULS showcards.
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Read the latest PULS report

This first volume updates the broad picture of access to justice and legal need, explores how justiciable problems are experienced, what people do about them, and how they progress and conclude (if they conclude).
Everyday Problems and Legal Need