Files and media to help you understand PULS

When her husband passed away, Debbie was left with a large debt to pay back. Managing debt is a common everyday legal problem. Debbie shares how with local legal assistance, she was able to reduce the amount owed and resolve the issue.

While supporting her daughter through a liver transplant, Monique was unable to vote and received a fine. Managing fines is a common everyday legal problem. Unable to pay the fine, Monique shares how she resolved this issue with local legal assistance.

Ray experienced bill shock after some home maintenance and is struggling with the issue due to financial hardship. Managing unexpected bills is a common everyday legal problem. Ray shares how he may have to get a loan to pay for the increased expense.

Young apprentice Ruby wasn’t receiving pay slips from her employer. Understanding your rights is a common everyday legal problem. Ruby shares how timely advice from multiple sources, helped to navigate the legal issues.

Rem faced financial and legal language challenges when her daughter was part of a school altercation. Finding the right help is key to resolving many everyday legal problems. Rem shares the importance of understanding the legal issue and finding assistance that is committed to your cause.

This first volume updates the broad picture of access to justice and legal need, explores how justiciable problems are experienced, what people do about them, and how they progress and conclude (if they conclude).

The PULS provides new ways to capture and understand people’s experience of and response to justiciable issues.

In the third of our video series about the PULS, we explain how it goes a step beyond the legal needs survey by looking at legal capability.

In the second of our video series about the PULS, we break down Legal needs surveys to give a little background on the purpose and value of the project.

In this, the first of a new video series, we’ll be breaking down parts of the PULS to give a little background on the purpose and value of the project.

This document sets out the full text and routing of the PULS questionnaire, along with commentary on the theoretical background to questions, rationale for their inclusion, details of technical development, references to relevant past studies, as well as PULS showcards.